1. General Policy All credit pack purchases on Bulk Mockup Creator are final and non-refundable. Once a purchase is completed, credits are added to your account and remain available for use. We do not offer refunds for unused credits.
2. Why We Don’t Offer Refunds Our credits are delivered instantly upon payment. Because the service is immediately accessible and no physical goods are involved, all sales are considered final at the time of purchase.
3. Exceptions — Technical Errors We will review refund requests only in the following cases:
You were charged but credits were not added to your account
You were charged more than once for the same order
To report a technical error, contact us within 7 days of the transaction at [email protected] with your order details. We will investigate and resolve the issue promptly — either by crediting your account or issuing a refund where appropriate.